SUPPORT AND FAQ
We hope that your experience with HotJunky.com is as effortless as possible, however, we do acknowledge that questions may arise.
Is my payment and information secure?
Yes we are hosted on Shopify. The world's most reliable and trusted ecommerce platform in the world. Your information is also never shared anywhere. We offer payments with Paypal and Stripe, the world's leading payment processors in the world that keep your transactions 100% secured.
We accept Paypal, Visa, Mastercard, American Express and Discover.
Express checkout options provided by G-Pay, Paypal, and Apple Pay.
Do you ship worldwide?
Yes we ship anywhere in the world to your doorstep!
Where is my order?
This is a question we frequently get asked to we put together a shipping guide here and you can track your order here. Please note customers are responsible for any customs and tax charges for their order.
What is my tracking number?
Tracking will be available 4-6 days after your order. Please do reach out if you haven’t received yours after 7 by contacting support.
Ammendments and Cancellations
If you need to makes changes to your order you will need to contact us within 24hrs of placing the order.
My Item Arrived Damaged
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If we still haven't managed to answer your question please feel free to contact us and we'll get back to within 24hrs :)